Store Policies
At Brannan's we believe in being upfront. Here's what you need to know.
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RETURN & REFUND POLICY
30-day returns on unused, unopened items with proof of purchase
Defective or incorrect items must be reported within 7 days
Rods, reels, and electronics cannot be returned once used, spooled, or mounted
No returns on clearance items, live bait, food, or gift cards
Refunds processed to original payment within 5–10 business days
Customer pays return shipping unless we made the error
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SHIPPING POLICY
Free standard shipping on orders $99+ — rods excluded
Ships anywhere in the US — no international shipping
Live and frozen bait cannot be shipped
Orders processed next business day
Tracking email sent when order ships
Primary carriers: USPS and UPS
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PRIVACY POLICY
We collect only what's needed to process and fulfill your order
Your information is never sold
Data is shared only with trusted service providers like Shopify
You have the right to access, correct, or delete your information
Marketing emails include an easy unsubscribe option
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TERMS OF SERVICE
By using this site you agree to our Terms
All prices in USD — we reserve the right to correct errors
Outdoor activities involve inherent risk — use products safely and legally
Disputes governed by Texas law in Lamar County
Content on this site is owned by Brannan's Bass Shop
Questions About Orders, Returns & Shipping
We Make It Easy to Get Answers
Have a question about a return, an order status, a shipping issue, or one of our store policies? The Brannan's Bass Shop team is here to help. Whether you bought online or in-store, we stand behind every purchase and want to make sure you have a great experience from the first cast to the final delivery. Reach out any way that works best for you — we're just a call, message, or chat away.
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Call the Shop
Talk directly with our team during store hours. We're available seven days a week from 6:00 AM to 6:00 PM.
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Send Us a Message
Fill out our contact form and we'll get back to you as soon as possible. Great for order questions, return requests, or product inquiries.
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Live Chat
See the chat bubble in the bottom right corner of this page? Tap it and you'll be connected with us instantly during store hours.
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Visit the Shop
We're located right off US Hwy 271 N in Powderly, Texas — just a short drive from Paris, TX and right down the road from Pat Mayse Lake. Come see us in person.
Brannan's Bass Shop · 10081 US Hwy 271 N · Powderly, TX 75473 · Open 7 Days a Week · 6:00 AM – 6:00 PM